Terms of service

Our Story — Terms of Service

Effective date: September 29, 2026

1. About us

Our Story operates ourstories.store. The seller is Matias Costa Reis, trading as Our Story, with a business address at Rua Quinta do Convento dos Frades 2A, Lisboa, Portugal.

For questions about these terms or your order, contact support.ourstories@gmail.com.

These terms apply to purchases from our store and use of our website. Our Shipping Policy, Return and Refund Policy, and Privacy Policy provide additional information.

2. Orders and payment

You must provide accurate contact, delivery and payment information and be authorised to use your chosen payment method.

The applicable currency, product price, shipping charges and taxes collected by us are displayed at checkout before payment. Changes to our prices do not change the price of an order already accepted.

If we cannot fulfil your order, we will contact you and refund any payment for the unfulfilled order. We will not substitute a different product or charge a higher price without your agreement.

3. Product information

We aim to describe and display our books accurately. Screen settings may affect how colours appear.

Nothing in these terms limits your rights if a product is faulty, damaged or materially different from its description.

4. Shipping and delivery

Pre-orders are dispatched within 3 weeks of being placed. Orders for books in stock are dispatched within 24 hours of being placed. Dispatch means handing the order to the shipping carrier; delivery time is additional.

Shipping charges and available destinations are shown at checkout. For a destination not offered at checkout, contact us before ordering so we can confirm availability and cost.

If we cannot dispatch within the promised time, we will notify you, provide an updated estimate and offer the applicable options to agree to the delay or cancel for a refund.

For a missing or damaged delivery, contact support.ourstories@gmail.com so we can investigate and arrange an appropriate resolution.

5. Returns and refunds

Our voluntary return policy covers books that arrive damaged. Contact support.ourstories@gmail.com within 14 days of delivery with your order number and details of the damage.

Contact us for return instructions before sending the book back. The book must be returned, and Our Story pays the return postage. We will issue a refund after receiving the returned book.

We do not accept change-of-mind returns under our voluntary policy. These conditions do not limit any cancellation, refund, warranty or other consumer rights that apply by law.

See our Return and Refund Policy for details.

6. Intellectual property and website use

The book and website content are protected by applicable intellectual property laws. Purchasing a copy does not transfer copyright or grant permission to reproduce or distribute its contents, except where the law permits.

You must not use the website for fraud, unlawful activity, infringement of others’ rights or interference with its security or operation.

7. Privacy

Our Privacy Policy explains how personal information is collected, used and shared when you use the website, place an order or contact us.

8. Consumer rights and disputes

Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.

If you have a concern, contact support.ourstories@gmail.com so we can try to resolve it. This does not prevent you from using any remedies available under applicable law.

9. Changes to these terms

We may update these terms for future purchases and website use. The updated version will show a new effective date. Changes will not retroactively alter an existing order without your agreement, except where required by law.